How it Works? FAQ

Q: 1. If you are quick-witted...

Don't try to find an answer here. Just press all the buttons you see in Anonymate app, or ask other users for help! The more you experiment and the more users you ask, the more new amazing relationships you will find here.

Q: 2. What's the point of this app?

The point of this app is to have fun, meet new people, and make friends. You can also use this app for dating purposes and find a spouse as well!

Q: 3. How to start chatting and sending pics?

You chat and build up karma(₭). The more you chat, the more karma(₭) you get. If you want to share your pictures, you should communicate using text messages not less than 15 minutes. Otherwise your pictures may be blocked for low reputation.

Q: 4. What is Karma(₭)?

Karma(₭) - is your social status in the anonymous world of Anonymate. The more adequate and active is your behavior, the higher karma(₭) you get. You can get karma(₭) by: texting to different users on interesting topics, sending pictures, buying artifacts in your profile and receiving gifts from other users. Your karma(₭) is decreased each time you break rules or receive a ban or complaint on your behavior from any of our trusted users.

Q: 5. How do I create a chat room?

To create a private chat, just select any of the users by pressing their avatars and follow the instructions.

To create an anonymous random chat with a stranger, press the [Pencil] button, you can find on the main screen.

To create a group chat room, you would go to public/featured chats and tap on the [Create] button and go through the steps it puts you through. You will also receive a special Secret code to access your chat right after creating it.

Q: 6. How do I add my personal contacts to Anonymate?

If your contacts are not synchronized with Anonymate and you do not see a single contacts from your Adressbook in [People] section, close Anonymate, open your device's Settings -> Anonymate, then make sure that all the options are turned on. Then open Anonymate again and you will be able to start anonymous chats with any of your personal contacts so that they will never be able to find out your real name, if you do not reveal yourself by your own will.

Q: 7. How do I delete chats?

On iOS, you would swipe left and press delete. On Android longpress on any chat in your chat list. From there, you are given two (2) options; Hide or Exit/Delete. If you Exit from a Group chat or Delete a private chat, you may lose it forever, so think twice.

Q: 8. Someone I don't like is private messaging me, how do I block them?

Open their profile and press Block. If you feel offended in a private chat, report the violators by replying them with the message below:

Q: 9. How do I change my avatar?

First of all, your avatar is not just a simple avatar. It is your character and your hero in the space of anonymous messaging.

To change your character you have to press on your profile and then on your character. You can change your character as long as you have karma(₭) for that. Each time you change it, you will be charged by amount of karma(₭) shown on the screen.

Q: 10. If I select a new character, will I be able to get back the old one?

Your old character might be picked by someone else in your social graph. If that happens, you will not be able to select your old character again. We do not recommend you to switch from the upper class characters to lower ones.

Q: 11. What happens when Super Powers expire?

When your Super Powers expire, your account will revert back to previous state with Standard Character and Standard Messages Color. Prolong your Super Powers to recover both the Character and the Color. It is recommended to prolong super powers within 24 hours after expiry.

Q: 12. I was Blocked in App. Why?

That means you were banned automatically for breaking the User Agreement, you signed electronically when you started using the app

Q: 13. How do I register?

Select your country, type a phone number and any password. You don't have to wait for a password via SMS. You should create your own password and remember it for future use. If you decide to register with a fake phone number, you may lose access to your account, all your connections and karma(₭) as you will never be able to reset password via SMS in case you forget it or re-install the app.

Q: 14. Forgot Password?

If you forgot your password, do not worry. First, try to login few times with any password you remember. Second, if your passwords still don't match, there will pop up a window suggesting you to reset your password.

Q: 15. I cannot receive my password via EMAIL

If you have not registered yet, you do not have to receive any password. You should create your own password to register.

If you are a registered user and try to reset your password, but do not get it via Email, we are sure that you typed your email wrong either when registered, or when tried to log in last time. Users with fake or incorrect phone numbers can never get access to their account if they lose their passwords. The reason is simple: for security reasons anonymous network cannot get any user an access to any login number they do not own

If you typed your phone number correctly including the country code, but still can't reset password via Email, our robot will automatically call you and tell you the new numeric password in 2 minutes after you press the 'Reset Password' button.

Q: 16. All my chats and Karma(₭) disappeared

If you have not opted in to delete your account in your 'Privacy Settings', your account couldn't be deleted. Make sure that you typed your number the same way when you registered. If you registered before April 2016 without country code in front of your phone number, select 'No Country Code' in the list of countries opposite the phone number form and try logging in again with your old account number without a country code. If that doesn't help, re-install the app and try this hint again.

Q: 17. The app crashed and I cannot log in or register

If the app suddenly crashed and you cannot login or register, please wait for a few hours and try again. There might be timeouts on our cloud servers because of high traffic volume.

Q: 18. How do I get more information?

You can also go to chat for Newbies and ask other users to help you. The most experienced will do that. This app is self-regulated.

As a last resort, if nothing else helped, you can reach out to our support team via help@anonymate.co.in. Since our team has a lot of requests, give us a few business days to reply.